To ensure that consultative transfer meets the needs of your organization we’ve provided settings enabling the organization to set how an initial consultation should occur – either over IM or by phone. In the United States it’s not uncommon for assistants to consult with their executives over IM, while In Europe executives and assistants prefer to talk on the phone. When we designed consultative transfer, we wanted to be sensitive to the fact that different organizations have different protocols for handling calls. When the assistant has concluded their consultation, they can complete the transfer with a single click of the blue transfer button in the upper right hand corner, or return to the original call to talk the caller by clicking on “Back to Call”. Once the person you would like to consult with is selected click on “Consult”.Īfter you click on “Consult”, an IM window will automatically open, enabling the assistant to confer with the executive via Instant Message or initiate a voice call by clicking on the call button. If the call was received on behalf of an executive, the executive’s name will be pre-selected.
To initiate a consultative transfer, click the “consult” button from within the call window or under call controls depending if you are currently on a PSTN or Skype for Business call.Ī dialog will open, enabling you to search for the person you’d like to consult with. In our new model, assistants can click a new “Consult” button from the call window, choose who to consult with, perform a consultation and complete the transfer in a single window. With the introduction of Consultative Transfer, we address these concerns by providing a new, streamlined workflow for conferring with an executive before transferring a call. New Skype for Business Call Transfer behavior
Skype for business conversation window blank windows#
While past versions of Skype for Business provide all the tools necessary to accomplish this task, we’ve received customers feedback that the current process is cumbersome and inefficient – requiring assistants to juggle multiple call windows and dialogs to perform the task. Skype for Business enables this today by providing assistants with the ability to place an incoming call on hold, initiate a new call or chat with their boss to check on their availability, and either transfer the call or take a message. When screening calls, Assistants may often wish to consult with their executive before agreeing to transfer a call to them. These steps will help ensure that the IM conference invitations will primarily be sent to conference participants that will be available to respond to the IM conference invitations.Based on feedback Microsoft received from customers, we are making user interface improvements to how calls can be transferred.Ĭurrent Skype for Business Consultative Transfer behavior
These design features of the ImMcu message history component provide conference participants with the following experiences when joining a Lync IM conference: After the ImMcu message history component's 40-second timer expires, the ImMcu message history component will clear all IMs from its buffer.
When the limit of 50 IM is met then the first IM for the conference will be removed from the ImMcu message history component as the last IM for the conference is added to the ImMcu message history component. Within the beginning 40 seconds the ImMcu message history component can manage a maximum limit of 50 IM at a time in its buffer. The ImMcu message history component records each IM sent by the conference participants for the first 40 seconds after the first IM is added to an IM conference. The design of the Lync Instant Messaging Conferencing Unit (ImMcu) limits the amount of IM information that will be submitted to the Lync conference participants. After joining an active Lync conference the Lync conversation window does not contain any instant messages (IM).
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